1. There is value in community websites
Like many in the financial sector in recent years, HSBC have created a community – an editorially-driven website – in which to publish a great deal of content from a variety of authors and partners.
“HSBC Global Connections has produced a ridiculous amount of content, probably too much.
“The reason we launched the Global Connnections site was because HSBC itself is a global network, and having a community is a way of us telling that story. We used to organise many live events where we’d fly a hundred customers to a destination country to talk to them about doing business in that country. That was great for those customers but we only touched a minority so we thought, let’s do this in an online environment instead.”