the customer’s perceived security and privacy when using the e-tailer’s services. Security and privacy are of serious concern to e-service customers (Rust and Kannan, 2002). Security concerns the risk of third parties obtaining critical information about the customer (e.g. access to credit card or bank account details), whereas privacy relates to the concern about the potential misuse of personal information by marketers (Milne and Rohm, 2000).
Customer's noticed security and privacy when using the online services. The online customers are serious concern on security and privacy.