Report
You are going to open a small hotel in Hat Yai, Thailand. Before opening the hotel, you need to consider the following perspectives.
Hotel name : The Star Hotel
1.1 Students are asked to do a simple SWOT analysis for the hotel business.
What are the opportunities, threatens in societal and industrial environments?
• Opportunities
- Hat Yai is the biggest city of the South and the largest economy is famous tourist city in the south of tourists visit the many attractions of the city.
- Hat Yai has a thriving tourism economy.
- Information technology today makes it possible for tourists to find accommodation in the city easier.
- Our hotel has a convenient Web site to search for booking.
- Located near shopping area.
• Threatens
- Highly competitive Because there are many hotels in Hat Yai.
- The economy in the Hat Yai is highly competitive.
- Hat Yai has high cost of insurance and living.
- Violence in the South may affect the tourism industry.
- Political turbulence in Thailand reduces tourist traffic and affect to the hotels.
1.2 What are strength and weakness of you and your business?
• Strength
- Hotel located in the heart of the city of Hat Yai.
- Our hotel has qualified staff in the service.
- Our hotel has a convenient location for relaxation.
- The hotel has all the facilities.
- My hotel There are good services.
• Weakness
- There are many competitors.
- There are few employees.
- My business have investment limit.
- Don’t good planning.
2. What is your general strategy: low cost or differentiation, broad based or focus (narrow based) strategy?
- We will use price strategy is that we will set an affordable price for the convenience of customers in making decisions, we will reserve and provide customer service to everyone, very good by the customer we hope that everyone here will be impressed and satisfied with our service and the service of our hotel again.
2.1 What are the advantages and disadvantages to use this strategy?
• Disadvantages.
- We'll have a little profit because we can't keep pricing high to motivate the customer to use the services of our hotels, and our great service will make the service again.
• Advantages.
- Rates are cheap and good service, our hotel will keep customers coming back to it again.
2.2 What competitive advantages are you going to build for your business?
- Hotels in Hat Yai are good, customers have the option to decide to stay in other hotels.
- The new hotel will not be accepted from customers who are visiting.
3. Students are asked to explain the marketing perspectives of your small business.
• Who are your major customer group? What are the advantages? Explain.
- Our customer's target group is Family and Couples.
- Make customers feel comfortable and impressed with the service of the staff in the hotel and relaxed atmosphere of the rooms and public areas.
• How to provide high level customer service (extraordinary services in particular) and increase customer satisfaction? Explain.
- We will service our customers to get the comfort and satisfaction to our hotel room.
- We serve all people who use the services of our hotels equally exhausted. But if their reservation and check in our hotel room, we have more than 2 discount and free breakfast.
• What are your pricing strategies? What are the advantages? Explain.
- My a pricing strategies is Follow-the-Leader Pricing, Because the cost of the stay will be no different to other hotels too much attention as an incentive for customers to come to our hotel.
• How to do the promotion for your hotel business? Explain.
- Stay 2 or more rooms to reduce 30 percent.
- More than 1 night free breakfast.
- Low season Discount 20 percent.
- Get discounts when booking through the website.
- More than 4 rooms 1 room free of charge.
• How to expand your business in other countries and take the global opportunities? Explain.
- First, we need to manage our first hotel in the best and to be accepted by the customers who use the service.
- After that, if hotels are popular, we can extend our hospitality to other provinces or in other countries. But before expanding to it. We have to plan the best way to reduce the risk to come in the future.