Alan’s wife bought him an iPhone for his fiftieth birthday, something he has been reluctant to buy for years. He loved his old mobile, because it was not complicated to use. For the first time in his life, he can take pictures, record videos, access the Internet, download maps, play music, and send and receive text messages using the latest apps like “WhatsApp”.Sadly, Alanhas no idea how to use all the features on his new iPhone. He decided to sit down and read the all the instructions, but he found them so difficult; he did not understand them. He read the instructions a second time, but as before nothing made sense. Alan’s wife told him to ask a friend at work to show him how to use his new mobile, but Alan does notwant to ask for help. He hates the idea that his co-workers might think he is not good with technology.