Training is available to all employees – from housekeeping personnel to hotel management. Most training
is provided through the global network of 14 Accor Academies, the first established in 1985, where courses are
tailored to the working environment and the local management team’s priorities. Training in the workplace has
also been developed through e-learning tools and a collection of CD-ROMs. In addition to formal training,
supervisors provide day-to-day, on-the-job support, which is indispensable in a services business.
The Accor Academy strategy is based on three principles:
1. Training is for all employees, regardless of their position or business
2. Centralizing the design of training processes ensures that content is consistent and aligned with
Accor culture, while reducing costs
3. Managing a global network of Academy centres and several hundred international facilitators provides
local training resources adapted to local cultures and practices in each region
In addition, Accor have been looking at specific career development initiatives. In China, for example, they
launched Career Builders and the China National Management Team Programme. More than
120 employees have taken part in these initiatives, 70 which enable participants to become department heads,
executive assistants or resident managers.
Training is available to all employees – from housekeeping personnel to hotel management. Most training
is provided through the global network of 14 Accor Academies, the first established in 1985, where courses are
tailored to the working environment and the local management team’s priorities. Training in the workplace has
also been developed through e-learning tools and a collection of CD-ROMs. In addition to formal training,
supervisors provide day-to-day, on-the-job support, which is indispensable in a services business.
The Accor Academy strategy is based on three principles:
1. Training is for all employees, regardless of their position or business
2. Centralizing the design of training processes ensures that content is consistent and aligned with
Accor culture, while reducing costs
3. Managing a global network of Academy centres and several hundred international facilitators provides
local training resources adapted to local cultures and practices in each region
In addition, Accor have been looking at specific career development initiatives. In China, for example, they
launched Career Builders and the China National Management Team Programme. More than
120 employees have taken part in these initiatives, 70 which enable participants to become department heads,
executive assistants or resident managers.
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