Top 10 Retail Banking Trends and Predictions for 2014
This year’s Top 10 Retail Banking Trends and Predictions are:
The Top 10 Retail Banking Trends and Predictions for 2014 are compiled from more than 60 global financial services leaders including bankers, credit union executives, industry analysts, advisors, publishers and editors, bloggers and fintech followers.
1. Drive-to-Digital: Impacting delivery, marketing and service usage
2. Payment Disruption: New players, technologies and innovations
3. Increased Competition: Neobanks and non-traditional player pressures
4. Branch Optimization: Maybe not branchless, but certainly less branches
5. Focus on Customer 3.0: Digitally astute, social and yearning for insight
6. Breaking Down Silos: Product and data silos begin to crumble
7. Simplifying Engagement: Removal of friction and steps to engage
8. Improving Contextual Experiences: Leveraging data for improved service
9. Differentiating Brands: Avoiding commoditization in a digital world
10. Global Innovation Perspective: Expanding view of tomorrow’s innovations