PROBE ON VAGUE WORDS OR CONCEPTS
IF THEY SAY: YOU COULD SAY:
“It’s good.” “What makes it good?”
“It’s bad.” “What makes it bad?”
“It’s better.” “What is it better than?”
“It’s worse.” “What specifically makes it worse?”
“It’s in/convenient.” “What about it is in/convenient?”
“It’s high/low quality.” “In what ways is it high/low quality?”
“Its reputation.” “What have you heard about its reputation?”
“The cost.” “What about the cost?”
“It’s close.” “Close to what?”