Employee involvement – flat, lean hierarchy, with extensive empowerment; heavy team emphasis
Integrated production technologies – internet technology used for ticketless travel, dispatch, revenue management, parts replacement
Organizational learning – sharing of business information through letters and newsletters to employees, recovery/learning centre doubles as back-up for main computer and training facility
TQM – “WestJet Spirit” comprised of strong work ethic, strong desire for quality work, desire to go beyond the call of duty, helping others, “doing the right thing”