With regards to the issue of the disappearing Burning Character reward box obtained from the Beyond the Flames event, we'd like to seek your cooperation in this matter. As investigations are still ongoing, if you were among the affected players or know anyone that was affected by this issue, kindly head over to the iBox page (click here to get to the page) to submit in a ticket, as shown in the sample image below. We will be compiling the list of affected users until Sunday, 20th December 2015, 2359hrs (GMT +8). - See more at: http://www.maplesea.com/announcements/view/burning_character_box_issue_from_beyond_the_flames_event/#sthash.agfki7yF.dpuf