1. Interview
This involved face-to- face interviews with the workers in the hotels adapting with the situation and with the help of pre-prepared interview schedule. A brief unstructured interview assisted to understand some preliminary issues about the organization in general. Broad open-ended questions and general questions were asked to gather information from the employees at the start to get the perception of individuals about their working environment (Sekaran, 2011). Respondents were motivated and encouraged to give both positive and negative aspects of their work life and perceptions. Data from the interview was recorded down in note and tabular forms and later analyzed.
2. Questionnaires
Questionnaires were widely used to collect data as they required minimal resources in terms of time, human resource and cost and covered a large sample. A preformatted written set of questions was prepared to which respondents recorded answers within closely defined alternatives. Open-ended questions allowed respondents to answer the question the way they chose while closed questions required them to make choices among a set of alternatives.