INTEGRATED INFORMATION
The yield/revenue management modules or software additions to your property management system should reach into every department in the hotel. The software should assist the scheduling of room attendants, house staff, and laundry personnel in the housekeeping department. It should help sales become more aware of room availability and the front desk more aware of large groups and special functions. It should help purchasing and banquets, valet parking, facilities, food and beverage, and potentially deadly problem of most hotels, which is lack of communication. Training of personnel in all departments must be continuous to ensure total integration.