Function 5 — Establish root cause of problem
and resolve it
Further, more detailed diagnostics may be required by
whoever is allocated to the problem. This must enable
the root cause of the problem to be identified if it is not
already apparent from the earlier steps.
Having established the root cause, the tools,
equipment and skills required to resolve it must be
available. The resolution must be of high quality to
ensure that the problem does not reoccur. Getting this
step correct has a significant impact on right first time.
This step also has a major impact on cycle time and
cost per cycle.