I think sometimes guests tend to be a little bit strange with colleagues, I don’t know, I think a lot of it has got to do with, yeah, I think sometimes guests get a little bit strange when it’s perhaps, how can I say, international colleagues.
So if you’re not European, sometimes they can be a bit strange, especially Asians or if you’re black or something, I’ve seen customers become like this with some of my colleagues and it’s something which I can’t tolerate, so they are put in place. (Sophia, Italian, front desk, aged 29)