you are the customer.
you are Ms Ashley Merten' personal assistant.
You receive a call from a supplier.
Ms Mertens is travelling a lot this week :
Monday : Prague, Tuesday : Berlin, Wednesday : Rome, Thursday : Kiev, Friday : Brussels.
You start by answering the phone.
You are the supplier.
You work for Multiwheel.
You are returning a call from Jo Parker, one of your regular customers who is having problems with your machines.
Arrange a date to visit.
Student A starts by answering the phone.