A common thread throughout the entire book is the
emphasis on an iterative and participatory design
process involving key stakeholders (users, librarians,
developers, and managers) early and often. Chapter 4
describes techniques to facilitate wide participation in
the design process while Chapter 5 details “usability
inspection” of a website by content experts or investigators
with extensive knowledge of how to design for
usability. In Chapter 6, “Usability testing the website,”
George provides extensive details on the preparation for,
and performance of, usability testing with end-users