As far as performance of these features at the convention center, the highest scores were attributed to sufficient restrooms through the convention center (mean ¼ 4:31), availability of high quality lodging facilities near the convention center (mean ¼ 4:24) and sufficient public telephones (mean ¼ 4:09). On the other hand, the lowest scores of the convention center performance were attributed to affordability of parking (mean ¼ 3:38), availability of seating throughout the center (mean ¼ 3:61), availability of upscale food services (mean ¼ 3:64), and availability of branded food services (mean ¼ 3:65).
A comparison between the level of importance and the performance of the convention facility features yielded twelve out of nineteen negative performance gaps.
As far as performance of these features at the convention center, the highest scores were attributed to sufficient restrooms through the convention center (mean ¼ 4:31), availability of high quality lodging facilities near the convention center (mean ¼ 4:24) and sufficient public telephones (mean ¼ 4:09). On the other hand, the lowest scores of the convention center performance were attributed to affordability of parking (mean ¼ 3:38), availability of seating throughout the center (mean ¼ 3:61), availability of upscale food services (mean ¼ 3:64), and availability of branded food services (mean ¼ 3:65).
A comparison between the level of importance and the performance of the convention facility features yielded twelve out of nineteen negative performance gaps.
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