Dear David,
As we know about Countis E43 have been update the new firmware. It can be setting the CT start at 10/5.
Anyhow, we are concerned to Countis E43 of 2012 that was recently sent to customer. It might be have some problem while they use.
Therefore, we would like to support and service to update the new firmware for our customer as well.
Could you please send us the new firmware program?
As you know that it is very hard for us to collect the Countis E43 from our customer and send to you for updating at Singapore or France.
Including we must to responsibility for transportation charge and so no which is our cost will be increase.