• Passionate about service
• Constantly striving to be of service and make a difference to the customers
• Happy to take personal responsibility for their actions and that of their colleagues
• Adopts a proactive attitude to solving problems for the benefit of the guests or team
• Has excellent interpersonal and communication skills - is able to match their communication style to the situation.
• Skilled at understanding the needs of the customer and dealing with the issue at hand professionally
• Is self motivated and has a natural internal urge to achieve results and accomplish self imposed goals
• Has excellent time keeping, presentation and organisational skills
• Is flexible
• Is a team player
• Displays a positive attitude and natural enthusiasm
• Thrives under pressure
• Helpful, attentive, patient, understanding and assertive
• Technology savvy
• Accurate and takes pride in getting the detail right