To further investigate how to develop the CMS business strategy several issues
need to be considered. Firstly, there is a need for analysis of how the relations in
various business models are set up. In this respect responsibility allocation, the
supplier support organisation and a broad knowledge of and involvement in fluid
management are critical factors for safeguarding environmental performance.
Probably the most important element for securing continuous environmental
improvement is the setting of goals and the development of follow-up systems to
ensure continuous positive environmental outcomes. Secondly, there is a need to
investigate how the delivery of services related to use of process fluids takes place,
i.e. how various parts of the supplier organisation, like problem support and
product development are involved in the services. A broad and open communication
between development of products and processes is essential. Thirdly, there is
also a need for better environmental indicators that may enable comparison between
plants. Indicators should differentiate between the performances of different
partnership agreements.