Operates the front desk, assists guests with registration and checkout, and handles requests for rooms received by phone, e-mail, or customers at desk. Provides information to guests concerning rates, availability of rooms, description of facilities and services.
-Reservation requests by determining the rooms available to meet customer desires.
-Responds to communications from guests, travel agents, and reservations arriving by mail, telephone, telex, fax, or through a central reservation system.
-what information do you have to give when guests ask for information in order to make a reservation.