According to open door policy, the doors of the offices of superiors or the management (including the CEO) must remain open for the employees to have an easy access in cases of queries. The team members should have the liberty to walk up to their team leaders and discuss issues with them on an open forum.
The role of the managing director, chief executive officer or the chairman is not just to sit in locked cabins the entire day and shout on the employees; instead they should act as a strong pillar of support for them. A healthy interaction amongst the employees is essential for a positive ambience at the workplace. The management must address the employees from time to time to motivate them and expect the best out of them.