4.Study Objectives :
The study aims to achieve the following :
1. Determine the impact of reliability level in five stars hotels on customers loyalty?
2. Determine the impact of responsiveness level in five stars hotels on customers loyalty?
3. Determine the impact of tangibility level in five stars hotels on customers loyalty?
4. Determine the impact of safety level in five stars hotels on customers loyalty?
5. Determine the impact of empathy level in five stars hotels on customers loyalty?