as it may be updated from time to time at Cisco’s sole discretion, and Supplier must comply with any updates to the policy during the term of this SOW.
a) Support and Training
Supplier shall provide the following support and training for the Deliverables:
Cisco and Value Systems (Supplier) shall provide the following support and training for the Deliverables:
- Cisco shall provide training to supplier Helpdesk agents and On-Site Field Engineers on UCS B and C series product.
- Value Systems to ensure all agents both Helpdesk and On-Site Field Engineer attended the training and all are CCNA Data Center certified.
b) Written Reports
Supplier shall provide the following written reports. Metric to include the following, but not limited to: