2.2.5 Configuration Phase – Selection of metrics and KPIs.
The selection of metrics and Key Performance Indicators (KPI) are accomplished in this step. These metrics are
essential to build a concrete understanding of what needs tobe monitored and analysed. Within a Business Activity
Monitoring (BAM) context, the construction of metrics and KPIs is intended to be performed at minimum latency,
and this can be a data-intensive process in big data based DSS systems with BAM capabilities, such as [2]. Hence,
the metrics and KPIs must be selected with caution. Once the metrics are activated in the DSS, we may or not
establish thresholds per process or activity. This depends whether there already exists or not in the DSS historical
information where the expected execution time of a process orinstance could be inferred. In such case, the
thresholds might be set in the BAM component to generate alerts, and thus detecting non-compliant situations. At
following it is outlined the structural metrics that the DSS can deal with:
2.2.5 Configuration Phase – Selection of metrics and KPIs.
The selection of metrics and Key Performance Indicators (KPI) are accomplished in this step. These metrics are
essential to build a concrete understanding of what needs tobe monitored and analysed. Within a Business Activity
Monitoring (BAM) context, the construction of metrics and KPIs is intended to be performed at minimum latency,
and this can be a data-intensive process in big data based DSS systems with BAM capabilities, such as [2]. Hence,
the metrics and KPIs must be selected with caution. Once the metrics are activated in the DSS, we may or not
establish thresholds per process or activity. This depends whether there already exists or not in the DSS historical
information where the expected execution time of a process orinstance could be inferred. In such case, the
thresholds might be set in the BAM component to generate alerts, and thus detecting non-compliant situations. At
following it is outlined the structural metrics that the DSS can deal with:
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