Boosting Productivity Through Work Redesign
Workflow analysis prompted several performance-boosting redesigns
Firm reduced from four to one the number of people opening mail
A joint effort
Clarity of questions and process
Different job analysis methods
Make the job analysis a joint effort by a human resources manager, the worker, and the worker’s supervisor.
Make sure the questions and the process are both clear to the employees.
Finally, use several different job analysis tools. Do not rely just on a questionnaire, for instance, but supplement your survey with a short follow-up interview.