Show customers that you feel like they feel, especially about problems. If they are disappointed or angry, show the same level of emotion in your determination to solve the problem.
Talk like your customers talk: if they talk quickly or in short sentences, do the same. If they talk slowly with pauses for reflection, you talk slowly too. And give them time to think.
There are many ways to be like your customer, but perhaps you're asking why? Well, we all like people who are like us, so, naturally, we all prefer to buy from someone we like! Simple, isn't it?
Show customers that you feel like they feel, especially about problems. If they are disappointed or angry, show the same level of emotion in your determination to solve the problem. Talk like your customers talk: if they talk quickly or in short sentences, do the same. If they talk slowly with pauses for reflection, you talk slowly too. And give them time to think. There are many ways to be like your customer, but perhaps you're asking why? Well, we all like people who are like us, so, naturally, we all prefer to buy from someone we like! Simple, isn't it?
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