Public safety. A public works service rep receives a call from a resident who explains a light is out in front of her house. After receiving an address, the rep displays a map of the area, showing nearby streetlights. With a view of the intersection, the rep asks specific questions and determines that the nonfunctioning light is a traffic signal. By tying the geospatial data into the enterprise data warehouse (EDW), the agent is able to issue the correct repair request.