4. Your BRP hasn't arrived
You applied from inside the UK
Email BRPDelivery@homeoffice.gsi.gov.uk if you haven’t received your biometric residence permit (BRP) within 10 working days of the date on your decision letter and you applied inside the UK.
Include the following in your email:
your full name, date of birth and nationality
your passport number
your case reference number
a contact telephone number
your delivery address
You applied from outside the UK
You need to email BRPcollection@homeoffice.gsi.gov.uk if you went to collect your BRP but it wasn’t there.
Include the following in your email:
full name
date of birth
nationality
passport number
case reference number
contact telephone number
post office that you attempted to collect it from