1. AbbVie Tickets Restore for the day.
2. Ticket Management.
3. Technicians with AbbVie Credentials to work on the ticket.
4. AbbVie Tickets – who is the lead for follow up from your team.
5. Going forward – make sure tickets are actioned 1 hour prior to Restore time. (Example of SRMS: 34744634)
6. If any unclear task on the ticket- need to bring to our notice (myself + Steve) No closing of the tickets without resolution