Hi there Wayne Morgan,
We are sorry for your inconveniences.
Apparently you were registering using Air Asia Loyalty Campaign, thus you can only see and using Air Asia BIG Points redemption option.
You can only redeem your YouGov points into BIG Points.
If you still want to have option for PayPal redemption, you may need to re-register using the same email address to https://ap.yougov.com/en/ . Your old points from previous accounts will be transferred into your new account, and you can see options for both PayPal and BIG points.
To do that, first you need to inform us, that you have given your consent to deactivate your current account. Once you give us the consent, we are going to deactivate your current account, and we will going to ask you to re-register to https://ap.yougov.com/en/ after the deactivation. Once you have successfully re-registering your new account, kindly inform us so we can transfer your previous points into your new account. Kindly note that you have to use the same email address, otherwise, we cannot transfer the previous points into your new account.
Hope this helps and sorry for the inconveniences caused.
Have a nice day!
YouGov