On the whole, ICT applications can provide several benefits across a wide range of intra- and interfirm business operations and transactions. Certainly, ICT applications can contribute to improve information and knowledge management inside the firm, can reduce transaction costs and
can increase the speed and reliability of transactions for both business-to-business (B2B) and business-to-consumer (B2C) transactions. In addition, they are effective tools for improving external communications and quality of services for established and new customers. More specifically,SMEs can obtain a wide range of benefits from the use of ICT (Cela, 2005). Among these benefits,it is possible to mention: