Wenger (2004) proclaims that knowledge management is a strategic activity. It starts with strategy and ends with strategy. It connects strategy to performance through knowledge. Performance management identifies who or what delivers the critical performance with respect to the business strategy and objectives (Roberts and Fusfeld,
2001), and ensures that performance is successfully carried out. O’Brien (2005) further says that successful knowledge management creates techniques, technologies, systems, and rewards for getting employees to share what they know and to make better use of accumulated workplace and enterprise knowledge. Communities of practice create value by improving the performance of their members when they apply their knowledge in the performance of their job. Involving practitioners in knowledge management is also important for bringing back knowledge from the field. The work of an organisation produces two kinds of results which are business results and knowledge results. Business units will apply the business results to serving customers. Communities of practice, for their part, need to manage the knowledge results from the work of their members and feed this knowledge back into the organisation. Thus, the management of knowledge assets closes the loop connecting strategy and performance through a full "knowledge doughnut" (Wenger, 2004).
Wenger (2004) proclaims that knowledge management is a strategic activity. It starts with strategy and ends with strategy. It connects strategy to performance through knowledge. Performance management identifies who or what delivers the critical performance with respect to the business strategy and objectives (Roberts and Fusfeld,2001), and ensures that performance is successfully carried out. O’Brien (2005) further says that successful knowledge management creates techniques, technologies, systems, and rewards for getting employees to share what they know and to make better use of accumulated workplace and enterprise knowledge. Communities of practice create value by improving the performance of their members when they apply their knowledge in the performance of their job. Involving practitioners in knowledge management is also important for bringing back knowledge from the field. The work of an organisation produces two kinds of results which are business results and knowledge results. Business units will apply the business results to serving customers. Communities of practice, for their part, need to manage the knowledge results from the work of their members and feed this knowledge back into the organisation. Thus, the management of knowledge assets closes the loop connecting strategy and performance through a full "knowledge doughnut" (Wenger, 2004).
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