The Path To Lean Banking Process Improvement
Many middle-market banks assume efficiency improvement should focus solely on overhead reduction. That’s a start. However, to drive substantial lean banking process improvements, you need to improve revenue.
Over the last 10 years, drops in revenue rather than increases in overhead have driven declines in middle-market bank efficiency ratios. Therefore, your lean banking process improvement initiatives must include an analysis of sales and marketing, margin management, non-interest income management, as well as an ongoing review and improvement of these elements of lean banking operations.