Findings – In the structural model, two integrated factors were used to represent the two types of
QM practices: the infrastructure QM includes top management support, customer relationship, and
supplier relationship, and workforce management; and the core QM consists of quality information,
product/service design, and process management. The analysis of the structure model shows that the
core QM directly leads to improved quality performance, and the infrastructure QM contributes to
quality performance by supporting the core QM.