1
Not clear in some point of questions so might thinkin the
different way.
Will share this information to Corporate Office forthe
future adjustment
2
Not enough staff (BQ) to support operations e.g. 4
functions but only 1 staff stand by
The section head concerned need to ensure the
manning and operations but we have worked closely for
the manning set up especially in the BQ section.
3
FO Staff manner that affect operations by lossing the
customers/ business e.g. no smile etc.
Everyone are in charge of this and if you see some staff
that manner is not proper, you need to correct themat
the point by explaining how their behavior will effect the
business. And if they didn't lister please bring this to my
attention.
4
Wifi in the meeting room and price of the internet
because other hotel is complimentary.
We have options for the guest to choose by applyingthe
one card and this is the company's issue, we cannot
make any changes just only make sure that the internet
in our hotel doesn't have any problem with the speed.
5 Late attendant
Actually now is improving, so we need to ensrue we all
follow the policy and procedures on this.
1 Salary Package
For the salary, we cannot do anything much about itbut
Corporate Office already mentioned that will try to
release cost of living within 2 years by move it tothe
salary as all benefits are based on the salary.
2 Fax machine is not working
As it's already in the Budget 2015 so whiel waitingfor
the approval, you can find the quotations once it's
approved you can process it right away.
3
New FO Staff always have questions and problems
eventhough they have been trained in the Reservations
already, it's easy for them to ask but it's disturbing our
operations especially when very busy.
Will bring this point to the FOM for solutions in the
future.
4 Booking by Sales always no details
Already bring this topic to discuss with DOS, hopfully to
improve in the future.
5 Need to have Hotel Tour for new Reservations Staff
Normally it's already in the Orientation Schedule, please
make sure your staff join it. For the one who missed it
please talke to Training to set up the program for you.
6
Working Time, as we have lots of work during the day
so is it possible for us to close the office half an hour
before the finishing time to clear all job.
Normally you need to work in the different timing to
ensure your daily work but here you work only half an
hour different for each shift, please look into it.And
K'Luckana needs to check how many calls from 7.30 to
8.00 p.m. then we can find the solutions.
7
Office is messy, many old documents and lot of
mosquitos
Khun Marco will inspect the Reservation Office tomorrow
so it's your own responsibility to ensure your office is
clean and well maintain. Old documents need to clear.
And also please clear all foods that you keep in the
office.
8 Emails of Reservation is always full
As you have only 1 email for reservation, but you can
move all old email to sharepoint for future needed to
ensure you have enough spcace for the coming new
mails
9 Need new office chair
Please make sure you put all needed equipments in the
budget.
Sales
Reservations