With the main purpose of satisfying all the customers and bringing best services,
the restaurant will concentrate on the training process. At first, from
recruiting process, the owner will only hire the employees with both Hygiene
and Alcohol certificate, and then the basic language will be English with fluent
writing and communicating, who are honest, loyal, friendly, have good teamwork
skills and high pressure ability. The restaurant will organize 2 training
weeks for employees before Grand-Opening event to make sure everything
should be perfect. The training will include customer care, customer service,
service behavior, how to communicate effectively, how to be helpful in the
restaurant, how to work in a team, etc and introduction about the restaurant and
coffee shop’s concept as well as the policy regulations.