Please let me explain you about the sample 2 rolls
Firstly, your subordinate never told me that your company will send us the free sample until they already loaded into the container.
Second, if you want to deliver the sample 2 rolls to us so please follow my shipping advise by inserting USD 1.1 to avoid the custom clearance here.
Third, if this issue makes us trouble and inconvenience in any working process, then please remove them from the container.
I believe that you realized our situation.
We don’t want to have a problem with the custom department because it takes time to solve problem and unluckily I may have charged for the penalty fee.
Hope you will understand.