Nevertheless, consumers express interest in and appreciation of a
company’s involvement in CRM given that it results in funds being
raised for the cause. Barone et al. (2000) conclude that a firm’s support
of social causes can influence consumer choice, but simple support is
not enough. Marketers must consider how consumers perceive the
company’s motivation. In their research, Webb and Mohr (1998)
found that this distinction sometimes led to purchasing based on
CRM, and one-third of their respondents admitted that these
campaigns have at least some impact on their buying decisions.