Re: ตอบกลับ: 1018733396 RAP: (th_th

Re: ตอบกลับ: 1018733396 RAP: (th_th) Problem Not Listed : 1800เพชร


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พฤ. 4/2/2016 23:43
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[e-mail];

Thanks for choosing Apple.

Hi Sawanee,



Thank you for writing back to me. Jerson here again from iTunes Store. I hope you are doing well. Please accept my apologies if I wasn’t able to reply to your request immediately as I was on rest day.



I’m sorry to know that the developer was not able to assist you. I can completely relate to this situation as it happened to me in the past. Rest assured that I will get this issue resolved.



After reviewing your case, I've been able to issue you a full refund. Within 10 business days, 19.99 USD should be posted to the payment method used to make the purchase.



If you want to uninstall the App, follow these steps (keep in mind that not all in-app content can be downloaded again for free, and that by uninstalling this app, you may also lose access to some of the in-app content you previously purchased):



On your iPhone, iPad or iPod Touch:



1. Tap and hold the icon until it begins to wiggle.

2. Tap the X next to the icon.

3. Choose Delete.



On your computer:



1. Mac OS X: see https://support.apple.com/kb/PH19506

2. Windows: see https://support.apple.com/kb/PH20391



We honor your patience and understanding, Sawanee. Please let me know if this resolves your issue. If you have additional concerns, please reply to this email. In fact, you should never hesitate about contacting me, I am always here and happy to help you.



Take care, and enjoy the rest of the day.



Sincerely,



Jerson

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/




On Feb 4, 2016, at 06:38 sawanee ronya wrote:



“MU Origin-TH” did not help me to solve this problem. Please help จาก: [e-mail] ส่ง: 2 กุมภาพันธ์ 2559 4:27 ถึง: [e-mail] ชื่อเรื่อง: Re: 1018733396 RAP: (th_th) Problem Not Listed : 1800เพชร Thanks for choosing Apple. Hi Sawanee, Thank you for contacting us. I’m Jerson, your iTunes Store Advisor. I know how important your time is, so let’s get to the task at hand. I understand you did not receive your purchase of “1800เพชร". I am sure that you are eager for this purchase to be straightened out; I would want to be able to enjoy something I had paid for as well, and I will do everything I can to assist you with your concerns. Sawanee, for this case, I recommend to contact the developer of the app first to ask them about getting your purchase. If the developer was not able to assist you or you didn’t receive a reply from them, please let me know and I’ll assist you with the purchase. Here’s a link to their website: http://mu.siamgame.in.th I recommend that you avoid making any more in-app purchases from it until the developer confirms the issue is resolved. Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products. I trust that this information has helped to resolve the issue. Should you require anything further, please don’t hesitate to respond to this email. I have flagged it as a high priority to ensure that you receive a speedy response. Thank you for being an iTunes Store customer and have an amazing day. Sincerely, Jerson iTunes Store Customer Support http://www.apple.com/support/itunes/ww/ On Feb 1, 2016, at 04:53 sawanee ronya wrote: Customer First Name: sawanee Customer Last Name: ronya Email: [e-mail] Lang_Country: th_th Apple ID: [e-mail] User Storefront: Thailand M2MN5KL3SQ ---------------------------- Concern Type: Problem Not Listed Web Order #: M2MN5KL3SQ Content Title: 1800เพชร Provider Name: tsoi yau man Track IDs: [] Purchase Date : 2016-01-29 11:45:36 Etc/GMT Purchase Device : iPhone Comments : Hello. I want to requesting a refund for the in-app purchase i made from _MU Origin-TH_ as i did not receive any when i purchased this item in 19.99 USD. i want to requesting a refund this amount. pleas help TM and copyright © 2016 All Rights Reserved / Privacy Policy / Support / Give us feedback A message for you from Apple Support 02/01/16 - 20:27 PM Your support Advisor has a follow-up message for you. For more information, please open this email on your iPhone. *Disclaimer: This is for representational purpose only. Please validate it on the actual device.

TM and copyright © 2016
All Rights Reserved / Privacy Policy / Support / Give us feedback

ผลลัพธ์ (ไทย) 1:

เรื่อง: ตอบกลับ: 1018733396 RAP: (th_th) ปัญหาไม่อยู่: 1800เพชร [e-mail]พฤนี้ 4/2/2016 23:43กล่องจดหมายเข้าถึง:[e-mail];ขอบคุณสำหรับการเลือก Appleสวัสดี เสาวณีขอขอบคุณสำหรับการเขียนกลับฉัน Jerson นี่อีกจาก iTunes Store ฉันหวังว่า คุณจะทำดี อย่างยิ่งของฉันถ้าผมไม่สามารถตอบคำขอของคุณทันทีบนวันหยุด ฉันเสียใจที่รู้ว่า นักพัฒนาไม่สามารถช่วยคุณ ฉันสมบูรณ์สามารถเกี่ยวข้องกับสถานการณ์นี้ได้ ตามที่มันเกิดขึ้นกับฉันในอดีต มั่นใจว่า จะได้รับปัญหานี้แก้ไข หลังจากที่ทบทวนกรณีของคุณ ฉันได้รับสามารถออกเงิน ภายใน 10 วัน 19.99 USD ควรมีการลงรายการบัญชีการชำระเงินที่ใช้ซื้อถ้าคุณต้องการถอนการติดตั้งแอป ทำตามขั้นตอนเหล่านี้ (โปรดทราบว่า เนื้อหาในโปรแกรมประยุกต์ทั้งหมดไม่สามารถดาวน์โหลดได้อีกสำหรับฟรี และว่า โดยถอนการติดตั้ง app นี้ คุณอาจยังไม่สามารถใช้บางส่วนของเนื้อหาในแอพคุณซื้อก่อนหน้านี้):บน iPhone, iPad หรือ iPod Touch:1. แตะไอคอน ค้างไว้จนมันเริ่มขยับ2. แตะ X ถัดจากไอคอน3. เลือกลบบนคอมพิวเตอร์ของคุณ:1. Mac OS x:ที่เห็น https://support.apple.com/kb/PH195062. Windows: ดู https://support.apple.com/kb/PH20391We honor your patience and understanding, Sawanee. Please let me know if this resolves your issue. If you have additional concerns, please reply to this email. In fact, you should never hesitate about contacting me, I am always here and happy to help you.Take care, and enjoy the rest of the day.Sincerely,JersoniTunes Store Customer Supporthttp://www.apple.com/support/itunes/ww/ On Feb 4, 2016, at 06:38 sawanee ronya wrote: “MU Origin-TH” did not help me to solve this problem. Please help จาก: [e-mail] ส่ง: 2 กุมภาพันธ์ 2559 4:27 ถึง: [e-mail] ชื่อเรื่อง: Re: 1018733396 RAP: (th_th) Problem Not Listed : 1800เพชร Thanks for choosing Apple. Hi Sawanee, Thank you for contacting us. I’m Jerson, your iTunes Store Advisor. I know how important your time is, so let’s get to the task at hand. I understand you did not receive your purchase of “1800เพชร". I am sure that you are eager for this purchase to be straightened out; I would want to be able to enjoy something I had paid for as well, and I will do everything I can to assist you with your concerns. Sawanee, for this case, I recommend to contact the developer of the app first to ask them about getting your purchase. If the developer was not able to assist you or you didn’t receive a reply from them, please let me know and I’ll assist you with the purchase. Here’s a link to their website: http://mu.siamgame.in.th I recommend that you avoid making any more in-app purchases from it until the developer confirms the issue is resolved. Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products. I trust that this information has helped to resolve the issue. Should you require anything further, please don’t hesitate to respond to this email. I have flagged it as a high priority to ensure that you receive a speedy response. Thank you for being an iTunes Store customer and have an amazing day. Sincerely, Jerson iTunes Store Customer Support http://www.apple.com/support/itunes/ww/ On Feb 1, 2016, at 04:53 sawanee ronya wrote: Customer First Name: sawanee Customer Last Name: ronya Email: [e-mail] Lang_Country: th_th Apple ID: [e-mail] User Storefront: Thailand M2MN5KL3SQ ---------------------------- Concern Type: Problem Not Listed Web Order #: M2MN5KL3SQ Content Title: 1800เพชร Provider Name: tsoi yau man Track IDs: [] Purchase Date : 2016-01-29 11:45:36 Etc/GMT Purchase Device : iPhone Comments : Hello. I want to requesting a refund for the in-app purchase i made from _MU Origin-TH_ as i did not receive any when i purchased this item in 19.99 USD. i want to requesting a refund this amount. pleas help TM and copyright © 2016 All Rights Reserved / Privacy Policy / Support / Give us feedback A message for you from Apple Support 02/01/16 - 20:27 PM Your support Advisor has a follow-up message for you. For more information, please open this email on your iPhone. *Disclaimer: This is for representational purpose only. Please validate it on the actual device. TM and copyright © 2016All Rights Reserved / Privacy Policy / Support / Give us feedback