Hi Jane,
This container now is sitting at our yard and waiting for unloading. Due to no enough documents, our warehouse has to keep the labor and wait it.
The issue that documents for container didn’t pass onto us on time happened several times. I have complaint to Nuttapong before and got promised that it won’t happen again. However, I cannot see any improvement.
Although it is DDP shipment with TT after delivery, documents also need to be sent to us in advance just like what we did before with LC/CFR. Please make sure your documents will be sent at least 48 hours before requesting a delivery schedule, Otherwise warehouse cannot guarantee the schedule and might reject any container delivered with packing list. Any cost due to the rejection will be on your account.