Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet.
Although information on your ability to cancel or modify your booking is available online during the booking process and set out in your confirmation email, it is your responsibility to familiarize yourself with the Supplier’s specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.
You may submit your request for change and/or cancellation by sending email to service@tripsta.net. After that you will receive an email asking you to confirm with us in order to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us so as to establish that your request is received and being processed. We are not responsible if due to any technical reasons the communication process is not completed.
Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.
In the event that you make any alteration to your booking (cancellation or modification), in addition to the terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your booking confirmation. These fees cover the administration costs incurred by us and do not include any charges imposed directly by the Travel Supplier.
If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.
The refundable portion of your purchase price (if any) will be refunded to you once we have received the funds back from the Supplier(s). To the extent we are refunded by the Supplier, we shall pass this refund onto you. We are not responsible for a Supplier’s failure to pay a refund.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. The same applies in case you have purchased our Moneyback Guarantee cancellation service; if the reason for your cancellation is covered under the terms of our Moneyback Guarantee policy, this may entitle you or your immediate family (depending on the case) to the refund of your cancellation charges.
If you want to cancel or change your booking our service fee as well as the credit card fee charged at the time of booking will not be refundable.
If you have a booking for any of our products or services, including flights but you do not show up to check-in or otherwise do not avail yourself of such product or service (“no show”), you will not be entitled to any refund. Subject to the relevant airline's policy you may, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).
In relation to flight bookings, please note that if the cancellation means that the airline charges a cancellation fee or if the change means that the cost of your booking has increased, you will need to pay such extra charges or costs in addition to our charges outlined on your receipt or booking confirmation.
The cancellation and amendment terms of low cost flights are the applicable terms of the airline. You should contact the airline directly to cancel or make amendments to low cost flights. Usually fares for low cost flights are non-refundable. In the event that you decide to cancel your low cost flight, our service fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.
Please note that flights must be taken in the sequence they appear on your booking confirmation or e-ticket. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
If you wish to cancel your booking because you are unable to comply with the passport, visa and other immigration requirements applicable to your itinerary, the terms and conditions of the airline will apply and we accept no responsibility for any charges incurred.