Dear KhunThunyaporn,
As discussed please find attached PO for 3 units FOTON Mixer (2 units - C’mai and 1 unit - N’sawan) of which we’d requested for delivery early Nov. Could you please advise delivery status?
Dear k.Prakrit
Regarding schedule very tight and we still have many units outstanding delivery to PVK customer , so
We can commit to start delivery truck to TCAH on mid of Dec’2014 .
For actual due date will update to you later .
And another choice we have display at your side may be can use that once to support customer first kha.
Dear KhunThunyaporn,
With our current situation, Sales teams are facing a difficulty status of selling and deliver result therefore really need a full support from all parties.
Could you please once again try your best to deliver those pending 5 units:
- SURAT - 2 units - Truck Tractor – CNG
- Nakhonsawan - 1 unit – Mixer
- Chiang Mai - 2 units – Mixer
The delivery can be partially but we need to invoice our customer within Nov. otherwise becoming a stock of that particular branches and may cause order cancellation.
Thank you very much for all the supports.
Dear k.Prakrit
Let me work with k.Manchai then will confirm back to you asap .
Feel free to contact me if you need further clarifications.
Thank you and Best regard;-
Dear Khun Thunyaporn,
Khun Joseph just went to check on the PDI trucks and he said there are some units (3-5 units) ready for delivery. There is no problem with TC Zero PDI.
So I want to know why another 4 units of Foton trucks cannot be delivered to TC Autohub since invoiced in October and can only be delivered in mid-December?
What is the truth?
Dear k.Bernard
After I have checked with PDI team (k.Aree) those trucks not finished yet in process to do PDI and they still
committed to us around 2-3 days per unit that mean one month can support us only 9 units per month ( 26 working day / 3 LT days ).
Still can not support demands .
Last month we invoice to customer total 17 units then can delivery to customer till now only 6 units .
And urgent PO from customer on this month 4 units delivered to customer except spray painting )
PDI plan for support TCAH will start on 28 Dec’2014 due to PDI schedule very tight.
So, I have summary all issue for your reference
1.PDI lead time cannot support demands ( 20+ units per month )
2. Quality issue after we delivery truck to customer already then customer complaint and return truck to us , so we have to revised PDI plan to support urgent case..
3.Delivery date not sure after plan to PDI , then have suddenly change model .
4.PDI process one truck have three part to operate , so very complicated.
Service dept. ==> Aftersales dept. VDC dept. salesman
5. Spare part
6. Distance between PDI and store spare part (Pathumtani and LKB)
7.Pack gas issue.
K.Joseph and k.Bernard
I have try to solve the problem by weekly meeting but no one cannot decision and response because they not clean about their own job.
All management please help to advise and how to and hope you understand GOLD side also.