Should be able to send document via email instead
of post (3%)
Should not take more than 3 days (1%)
Should be able to send document via line (1%)
Should check customers information correctly before send any document or cheque to customers (1%)
Should send cheque to customers right away after
approval (2%)
Should be able to transfer money directly to customers’ account (1%)
Should have safety protection procedure when sending document (1%)
Should have notification via SMS (1%)
Should not pay in advance (1%)
Should inform reason about pay in advance (3%)
Should separate OPD and IPD when purchase insurance (1%)
Agent should come to take care customers (1%)
Should have wider hospital network (4%)
Should approval IPD customers faster than present (1%)