Survey Feedback
Survey feedback is a process of collecting data from an organizational unit using questionnaires, interviews, and objective data from other sources, such as records of productivity, turnover, and absenteeism. It enables management teams to help organizations create Working environments that lead to better working relationships, greater productivity, and increased profitability. Survey feedback generally involves
the following steps:
1 . Members of the organization, including top management, are involved in planning the survey.
2. All members of the organizational unit participate in the survey.
3. The OD consultant usually analyzes the data, tabulates results, suggests approaches to diagnosis, and trains participants in the feedback process.
4. Data feedback usually begins at the top level of the organization and flows downward to groups reporting at successively lower levels.
5. Feedback meetings provide an opportunity to discuss and interpret data, diagnose problem areas, and develop action plans.