Hello Phraeploy,
I hope you're well, I just wanted to give you an update on your order 185041011.
I've checked your order confirmation email and can see your order is being delivered by your local postal service and was due to arrive by 26/01/16.
In case there are any postal delays in your area please wait 15/02/16 for your order to arrive.
If you haven't received it by this date, please get back in touch letting us know you've completed the checks below, and confirming your delivery address.
As there isn't a tracking number available for this order, we can't see its current location. However your local Post Office may be able to look into this if you contact them directly. It would also be worth checking with your neighbours, anyone else at the address and in any safe places a parcel might be left, in case it was delivered whilst you weren't around.
I hope this helps Phraeploy and that your order arrives soon. If you have any other questions, just get back in touch.
Best wishes,
Kelly