Introduction
To ensure academic excellence in a time of increasing competition in the higher
education sector, a university must apply an appropriate performance measurement
system that reflects and gives the opportunity to improve on its research and teaching
quality, and on the quality of its facilities and staff. Such a performance measurement
system should also incorporate the perspectives of all university stakeholders. The
performance of a university must be evaluated via an appropriate method and the
adoption of a robust performance measurement system can be key to improving the
competitive status of a university, both locally and internationally, while at the same
time maintaining its academic excellence.