6 Service
6.1 The Olympus Organization
Manufacturer of This Equipment.
If there is no other statement in the product-specific instruction manual, items labelled with OLYMPUS GERMANY are manufactured by:
Olympus Winter & Ibe GmbH
Kuehnstra.e 61
22045 Hamburg, Germany
Phone:.........................................................+49 40 66 96 60
Fax:......................................................+49 40 669 66 21 09
U. S. Distributor
Olympus America Inc.
3500 Corporate Parkway
P.O. Box 610
Center Valley, Pennsylvania 18034-0610
Phone:......................................................... (484) 896-5000
Fax: ............................................................. (484) 896-7128
U. S. Repair Center
Olympus Medical Endoscopy Service America Inc.
2400 Ringwood Avenue
San Jose, California 95131-1700
Phone:......................................................... (408) 935-5000
Fax: ............................................................. (408) 935-5010
Distributors in Other Countries.
For addresses of distributors in other countries, please contact Olympus Winter & Ibe, or see the address list on our Web site:
www.olympus-owi.com
6.2 Repairs
Authorized Service Centers. Repairs may only be carried out by qualified servicing personnel which have been authorized by Olympus Winter & Ibe. Otherwise, Olympus Winter & Ibe can not be held responsible for the safety, reliability, and performance of the product.
WARNING!
Effects on Patient and User Safety.
There is a risk of damage to the product if the user or an unauthorized servicing agency attempts repair of the device. A damaged device may cause injury of the patient or the user.
Loss of Warranty.
Any guarantee or warranty claims towards Olympus Winter & Ibe are forfeited if the user or an unauthorized servicing agency attempts repair of an
instrument.
Unauthorized repair (left) compared to authorized repairs
(right).
Description of Defects.
To enable the Service Center to perform repairs in a timely manner, send the product together with a detailed description of the damage or defect. The following particulars should be included:
-Catalog number
-Serial number or lot number (if possible)
-Precise description of the malfunction
-Delivery date
-Invoice copy (for possible guarantee or warranty claims)
-Internal order number of the customer (for correct accounting of the repair order)
Handling of Products Before Shipment.
As a protective measure for the safety of the servicing staff, perform a complete cleaning and disinfection/sterilization process before sending instruments for repair. If this is not possible, for example because further disinfection or sterilization would damage the product completely, clean the product as thoroughly as possible and mark it accordingly. Service Centers are entitled to refuse to repair soiled or contaminated products for reasons of safety.
Shipment.
For transportation of the defective product use the original cardboard packing. If this is not possible, wrap each