‘‘I had a better consultation than the time previous, [. . .] [he] had a
listen, ‘‘but his ears are fine, his chest is fine, again you’ve just got to
ride it out.’’ [. . .] he was actually very nice [. . .] it was because of his
manner, he was quite friendly and kind and was explaining things
kind of carefully and, you know, just took his time [. . .] Rather than
just saying, ‘‘Oh don’t worry, expect this sort of stuff,’’ kind of thing
[. . .] Same result; different delivery.’’ (Mother #3, 40 yrs, SES 2, 1
child: 3 yrs)