The Debate Continues
Forty years after the introduction of the cubicle, the debate over its benefits continues. Open-plan offices have
been found to have both positive effects (e.g., increased employee communication and interaction, flexibility,
ability to house more employees, reduced set-up and renovation times) and negative effects (e.g., increased
noise, distractions, perceived crowding, and decreased privacy) (Brennan, et. al., 2002; Maher and von Hippel,
2005).
We define “open plan” as an environment comprised of systems furniture and “enclosed private offices” as
workspaces completely enclosed with dry wall and a door.
In this paper, we review relevant research on open plan and enclosed private offices
related to a variety of behavioral and technical issues. We close this paper with design
recommendations and a brief summary of the benefits of each of these approaches
based on our research.
As part of this review we examine the following topics:
4 How work style influences workspace preference.
4 Workspace and job satisfaction.
4 How workspace is evolving as an indicator of status.
4 Effects of workspace type on collaboration.
4 Workspace type and noise issues.
4 Workspace for learning and mentoring.
4 Cost and strategic implications of open and enclosed workspaces.
The Debate ContinuesForty years after the introduction of the cubicle, the debate over its benefits continues. Open-plan offices havebeen found to have both positive effects (e.g., increased employee communication and interaction, flexibility,ability to house more employees, reduced set-up and renovation times) and negative effects (e.g., increasednoise, distractions, perceived crowding, and decreased privacy) (Brennan, et. al., 2002; Maher and von Hippel,2005).We define “open plan” as an environment comprised of systems furniture and “enclosed private offices” asworkspaces completely enclosed with dry wall and a door.In this paper, we review relevant research on open plan and enclosed private officesrelated to a variety of behavioral and technical issues. We close this paper with designrecommendations and a brief summary of the benefits of each of these approachesbased on our research.As part of this review we examine the following topics:4 How work style influences workspace preference.4 Workspace and job satisfaction.4 How workspace is evolving as an indicator of status.4 Effects of workspace type on collaboration.4 Workspace type and noise issues.4 Workspace for learning and mentoring.4 Cost and strategic implications of open and enclosed workspaces.
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