The survey was designed to obtain information from primary clientele, that is, the staff and
students of Monash University, although non-Monash users were also included. In order to
obtain useful answers to the questions posed, it was necessary to target the survey to those
users who were already familiar with MUL databases. Those using the databases for the first
time were specifically requested not to fill in the survey. In an endeavour to expedite
approval for the survey from SCERH it was necessary to guarantee respondent anonymity.
As personal information on respondents could not be collected it was not possible to offer
incentives such as prizes to encourage users to respond.